For manufacturers and distributors that run their own freight
A quarter of the freight job never gets done. Laurie does it.
Your team spends the day firefighting. Laurie takes the quotes, check calls and carrier chases, then the rebids and audits nobody gets to. She asks before she spends a dollar.
Laurie
Today on your freight desk
Held for you
Spot rate on SO-44137 is over your ceiling
Returned a quote to sales
6 pallets, Grand Rapids → Dallas · 9 min after the ask
Short-paid an invoice
Ridgeline RF-88213 · liftgate billed, not on the BOL
Disputed a reclass
PRO 7183-4410 · measured 16.8 lb/ft³ holds class 70
Illustrative feed.
The dropped work
Most of a freight desk’s day is firefighting: the no-show, the customer chasing an order, the quote sales needed an hour ago. The rebids and the audits wait. Here are three fires from one day, and who put them out.
7:40 am · No-show
The truck isn't coming
The carrier pushed the pickup to tomorrow, and the order ships today. Laurie re-tendered down your routing guide and had the next carrier confirmed before the first call would have connected.
10:05 am · Where's my order
The third call about the same PO
Laurie called dispatch for the ETA and answered sales before they asked again.
2:15 pm · Rush quote
Sales needs a price by three
Laurie sent the RFQ to your carriers and put three priced options in front of sales in minutes.
What Laurie does
Q4 rebid · your routing guide
Sheet sent to 12 carriers
Grand Rapids → Kansas City
$2.61
0/4
—
High Point → Chicago
$2.34
0/3
—
Dallas → Atlanta
$2.12
0/5
—
Laredo → Kansas City
$2.47
0/2
—
Every bid read from the reply and traced to its cell.
0 of 4 lanes beat today
How she works
Where she works
Email
Your freight inbox, read and answered
Phone and SMS
Status calls and driver texts, transcribed
Spreadsheets
Rate sheets and rebid files
ERP
Sales orders and fulfilments, read-only
- TMS
TMS
Shipment and invoice exports from the one you run
- FMCSA
Carrier vetting
Authority and insurance, before any tender
Works alongside your TMS, not instead of it. Not a broker: your carriers, at your rates.
Laurie’s inbox
Email, calls and texts
dispatch@blueheron-ltl.com
Rate confirmation, SO-44120
Matched your contract rate and signed it
Donebilling@ridgeIine-freight.co
Updated remittance details
Lookalike domain. Nothing changed
Held for youspot@allentown-express.com
Spot quote, SO-44137: $2,480
Above your $2,200 lane ceiling
Needs your OKinvoices@ridgeline-freight.com
Invoice RF-88213
Two charges don't match the BOL; dispute drafted
Needs your OKStart here
Before automating anything, Laurie runs a year of your freight through the same engines she works with.
- 1
Read-only, twelve months back
Carrier invoices, the freight inbox and an ERP export. Nothing is sent, booked or paid.
- 2
Your bills reproduced first
We rebuild what you were billed to the dollar before calling any of it wrong.
- 3
Every finding tied to an invoice line
If a saving can't be reconciled to a carrier bill, it isn't in the report.
Where the money went
Sample report
Recoverable, last 12 months
$0k7.3% of $12.0M spend
Freight recovery gap
quoted vs. landed
$318k
Invoice errors
line by line
$214k
Mode misselection
eligible modes only
$176k
Reclass exposure
declared vs. measured
$96k
Uncollected detention
never billed
$41k
Abandoned claims
still in window
$29k
+23 findings not priced, never counted as zero
Illustrative
Trust
Laurie starts by watching your team work. She moves up a rung on a workflow only after 200 of her decisions agree with your team’s, with zero money-losing errors, and only when you sign off.
Click a rung →
Observe
- Laurie
- Watches and scores herself
- Your team
- Everything
- To earn it
- Where everyone starts
Our freight team
A person, not a ticket queue
A Northbound freight specialist picks it up on your thread, with your context.
The fires Laurie can't put out
The carrier that stops answering, the claim that needs a phone call, the customer who needs a human.
Every save becomes a rule
Each time we step in, it's written down and tested, so she handles it next time.
Offload the work. Keep the team.
Start with a read-only look at last year. Your people keep the carriers, the customers and the plan.